Responsible Gaming at a111

Our Commitment to Safe Play

At a111, responsible gaming is not just a policy — it is a core part of how we operate. We serve thousands of players across Dhaka, Chittagong, Sylhet, Khulna, and beyond, and we take our duty of care seriously. Every feature we build, every promotion we run, and every support channel we maintain is designed with player wellbeing in mind.

Gambling is intended to be a form of entertainment. It should never be viewed as a way to make money, solve financial problems, or escape personal difficulties. We encourage all players to set clear budgets before they start, stick to those limits, and remember that outcomes are determined by chance. The house edge and RNG-certified game mechanics mean no strategy guarantees consistent winnings.

We also comply with strict age-verification checks to ensure that minors cannot access a111. Our support team is available around the clock and can be reached at [email protected]. If you ever feel that gambling is no longer fun, or if it is beginning to affect your daily life, relationships, or finances, please reach out to us immediately. You are never alone.

Know the Warning Signs

Problem gambling can develop gradually. Recognising the signs early makes it much easier to take action before gambling causes serious harm. Watch out for the following patterns in yourself or someone you know:

• Gambling with money meant for rent, food, or other essential expenses
• Chasing losses — betting more to recover what was lost
• Lying to family or friends about how much you gamble or spend
• Feeling anxious, irritable, or restless when you cannot gamble
• Neglecting work, study, or important relationships because of gambling

If two or more of these signs apply to you, we strongly encourage you to use our self-exclusion or time-out tools immediately and contact our support team. There is no shame in asking for help — it is the responsible thing to do.

How to Request Self-Exclusion

Requesting a self-exclusion on a111 is straightforward. Follow these four steps:

1. 1 Log in to your a111 account and navigate to Account Settings.
2. 2 Select the 'Responsible Gaming' tab and choose 'Self-Exclusion'.
3. 3 Choose a temporary period (30, 60, or 90 days) or select permanent exclusion.
4. 4 Confirm your request. Our team will process it within 24 hours and send a confirmation email.

Frequently Asked Questions

What is the minimum age to play on a111?

The minimum age to register and play on a111 is 21 years. We conduct mandatory KYC verification to confirm every player's age before withdrawals are processed. Players found to be under 21 will have their accounts permanently closed and any funds returned.

Can I set a limit on how much I deposit each week?

Yes. You can set daily, weekly, or monthly deposit limits directly from your account settings page. Limits take effect immediately. Reducing a limit is instant, while increasing a limit requires a 7-day waiting period to ensure you have time to reflect on your decision.

How do I request a self-exclusion on a111?

Email our support team at [email protected] with the subject line 'Self-Exclusion Request'. State whether you want a temporary exclusion (minimum 30 days) or a permanent exclusion. We will process your request within 24 hours and confirm by email. During exclusion your account will be locked and marketing communications will stop.

What should I do if I think I have a gambling problem?

Stop playing immediately and use one of a111's player protection tools — activate a time-out, set a deposit limit, or request self-exclusion. Then contact our support team at [email protected]. You may also speak with a trusted friend or family member. Taking early action is the most effective way to prevent gambling from becoming a serious problem.